Privacy Policy

WarmHaven LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from https://warmhaven.cc.

This Privacy Policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information

  • Full name.
  • Billing and shipping addresses.
  • Email address.
  • Phone number, if provided.
  • Order details and purchase history.

Payment Information

Payments are processed through third-party payment service providers.

We do not store complete credit card numbers or card security codes (CVV) on our website servers.

Payment information is handled by the applicable payment providers according to their security and privacy policies.

Technical Information

We may automatically collect certain information, including:

  • IP address.
  • Browser type and device information.
  • Operating system.
  • Website usage information.
  • Cookies and similar tracking technologies.

2. How We Use Your Information

We use collected information to:

  • Process and fulfill customer orders.
  • Arrange shipping and delivery.
  • Process payments and refunds.
  • Provide customer service.
  • Respond to questions and requests.
  • Improve website performance and shopping experiences.
  • Detect and prevent fraudulent transactions.
  • Comply with applicable legal obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember customer preferences, analyze website traffic, and enhance the shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

4. Sharing Your Information

We may share necessary personal information with trusted third-party service providers who help us operate our business, including:

  • Payment processing providers.
  • Shipping and delivery carriers.
  • Website hosting and technical service providers.
  • Customer support and order management services.

These providers receive only the information reasonably necessary to perform their services.

We do not sell customers’ personal information to third parties.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our payment processing partners may use security measures designed to comply with applicable Payment Card Industry Data Security Standard (PCI DSS) requirements.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, legal compliance, and dispute resolution.

Order and transaction records may be retained for up to seven years after an order is completed, where required or appropriate for accounting, tax, and legal purposes.

7. Your Privacy Rights

Depending on your state of residence and applicable laws, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of eligible personal information.
  • Request information about how your personal information is collected and used.
  • Exercise applicable privacy rights without unlawful discrimination.

To submit a privacy-related request, please contact us using the information below.

8. Children’s Privacy

Our website is not intended to knowingly collect personal information from children under the age of 13.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

9. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of external websites. We encourage customers to review the privacy policies of those services.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or applicable laws.

Any updates will be posted on this page with the revised effective date.