Return & Refund Policy

At WarmHaven LLC, customer satisfaction is important to us. We want you to feel confident when shopping with us.

If you are not completely satisfied with your purchase, please review our return and refund conditions below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must be:

• Unworn, unused, and unwashed.
• In their original condition.
• Free from stains, damage, odors, or signs of use.
• Returned with original tags and packaging, where applicable.

Items that have been worn, washed, damaged, or otherwise affected in a way that impacts their resale condition may not qualify for a return.

2. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs when applicable.

For confirmed quality-related issues, WarmHaven LLC will cover the reasonable return shipping costs.

3. Non-Quality Returns

For returns due to personal preference, incorrect size selection, or other non-quality reasons, customers are responsible for the return shipping costs.

The original shipping charges, if any, are non-refundable unless otherwise required by applicable law.

4. How to Request a Return

To initiate a return, please contact:

Email: [email protected]

Please provide:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Supporting photographs, if applicable.

Our customer support team will review your request and provide return instructions.

Please do not send items back without receiving return instructions from our support team.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund approval or rejection.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 3–5 business days for the refund to be processed after the returned item has been received and approved.

Your bank or payment provider may require additional time to reflect the refund in your account.

6. Exchanges

If you need a different size or item, please contact our customer support team.

Exchanges are subject to product availability and approval.

7. Non-Returnable Conditions

Returns may be declined if an item:

• Shows signs of wear, washing, or use.
• Has been damaged after delivery due to customer handling.
• Is missing essential original components.
• Cannot be resold due to its returned condition.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.